Engage Toledo Call Center to move to Backup Location

Engage Toledo Call Center to move to Backup Location
Water Customer Service Closes Early

The City of Toledo Department of Public Utilities Call Center is experiencing technical difficulties and phone lines are currently down. The Engage Toledo Call Center is moving to their backup location and will be taking phone calls at their normal number, 419-936-2020. Our Water Customer Service will be closing at 5:30 p.m. today and will re-open tomorrow morning (June 23rd) at 7:00 a.m. at 419-245-1800. 

During the transition to our new call center, customers may experience a busy signal. Please be patient as our phone lines for Engage Toledo will open back up at 6:00 p.m. Customers may enter service requests online at 

/engage-toledo/see-click-fix/

and use the Engage Toledo smartphone app from Google Play or the iTunes App Store. We apologize for any inconvenience. 


Posted by Stacy Weber on Wednesday, June 22, 2016.