Utilities Administration

Abby Arnold, Commissioner

Jennifer Gogol, Manager
420 Madison Avenue
Toledo, Ohio 43604
Phone: 419-245-1888
Fax: 419-245-1853

Customer Service: 419-245-1800
Call Center Hours:
7 am to 6 pm
Customer Service: E-mail
Click Here To Pay Your Bill Online

The Utilities Administration Division is located at 420 Madison Avenue in the Ohio Building.  A Customer Walk-In Center is conveniently located on the first floor for citizens who prefer to meet in person with Customer Service Representatives.  Office hours are 8 am until 4:30 pm Monday through Friday, excluding major holidays.  Customers can receive assistance with water/sewer service contracts, billing issues, inspections, payment agreements, remote installations, and many other service requests.  A convenient payment drop box is located in front of the building.