The City of Toledo urges residents to take steps now to prevent water pipes and meters from freezing in the event of extended frigid weather.  Following the tips below from the Department of Public Utilities can help residents avoid an interruption in water service as well as unnecessary and expensive repairs.  Preventing pipes and meters from freezing is much easier than trying to thaw them.

Protect meters and water pipes now: 

  • Eliminate cold drafts near water pipes.
  • Tightly close doors and windows to the outside and eliminate drafts from crawl spaces.
  • Fill cracks in walls and around windows.
  • Turn off water to garden hose connections at an inside valve and drain the exposed piping before freezing temperatures set in.
  • Wrap pipes in insulation or heat tape.

During an extended frigid period:

  • Provide warmth to the water pipes:
    • Open the door to the room where the pipes are located to allow warmth to circulate
    • Place a lighted bulb near water pipes. (Never use open flames.)
    • Open cabinet door below the sink to allow warm air to reach the pipes.
  • Make frequent use of your water supply:
    • Flowing water often breaks up ice below freezing.
    • When outside temperatures remain below freezing, it's less expensive to run your faucet regularly than for you to repair a frozen or burst pipe.
    • The cost of keeping a thin stream of water, the size of a pencil lead, running over night or during the day, if there is no water usage, is just a little more than a quarter.

Meters need protection too:

  • It is colder near the floor of a basement than at the ceiling, so make sure warm air is allowed to circulate around your meter.
  • Follow the previous instructions about preventing frozen water pipes. 
  • If meter is in a separate room, leave the door open to this room to allow warmth to circulate.
  • For meters inside a cabinet, open the cabinet door. 
  • If the meter is in an outdoor pit, check to see that the cover fits properly and that it has no cracks into which cold wind can blow. The pipes, valves and the meter inside such pits should not touch the concrete walls.

What to do if pipes freeze?

If no water comes from faucets when they are open, the pipes nearest a wall, door, window, or along the floor are likely frozen:

  • Start by opening a faucet near the frozen pipe to release any vapor from the melting ice and so that you'll know when the water starts flowing again.
  • Begin warming the pipes nearest the faucet and work toward the frozen section.
  • Blow warm air on the pipe using a hair dryer. CAUTION: Do not leave the dryer unattended or allow it to overheat.
  • NOTE: If unable to safely thaw private water lines, citizens may need to contact a plumber for assistance.
  • Once water has begun to flow again, let a pencil-lead-sized stream of water flow through the faucet until normal heating is restored to the area.
  • Eliminate cold drafts and allow warm air to circulate around the pipes to prevent freezing again.
  • IMPORTANT: Continue to allow the pencil-lead-sized stream of water to flow for two weeks after temperatures have reached above freezing.

Citizens who suspect damage to water pipes or the water meter, or experience a water emergency should contact Engage Toledo at 419-936-2020.  Water turn-off service for repairs is provided at no charge and is available from 7 am until 11 pm seven days a week by calling Engage Toledo.