[Updated on May 29, 2020]
COVID-19 Questions and Help
- For information on COVID-19, please visit LucasCountyHealth.com.
- The 24/7 Lucas County Community COVID-19 Call Lines Numbers are:419 251-4000 (English only) and 419-291-5355 (multilingual).
- The Ohio Department of Health website is Coronavirus.Ohio.Gov and the Ohio Department of Health hotline is 1-833-4-ASK-ODH. (1-833-427-5634)
- TELEHEALTH: Every health system in Lucas County is expanding access to TELEHEALTH programs. Please check with your insurance provider about ways you can see your doctor for non-COVID-19 related items while not having to leave your house.
- United Way2-1-1 is a free, 24/7 health and human service referral resource available to all residents across Lucas, Wood, and Ottawa County. This non-medical, non-emergency system can connect community members to thousands of resources pertaining to food assistance, housing/shelter, employment, clothing, utilities, etc. You can connect with 2-1-1 by dialing two, one, one; text your zip code to 898-211; instant message by visiting 211nwo.org.
- Senior Citizens: Contact the Area Office on Aging of Northwestern Ohio at 419-382-0624 or by email at email@example.com, or visit AreaOfficeOnAging.com for information, if you know of someone who is in need of assistance, or for details about service availability.
- Toledo Public Schools is offering free meals for students between 11 a.m. - 1 p.m., Monday through Friday at Jones Leadership Academy, Bowsher High School, McKinley/DeVilbiss, Rogers High School, Scott High School, Start High School, Waite High School, and Woodward High School. It is a drive-through service and parents must call 211 to reserve. More information at https://www.tps.org/discover-tps/news/2087-tps-to-continue-to-serve-meals.html
- Information about the SBA Economic Injury Disaster Loan Program is available at sba.gov/Disaster. We also encourage businesses impacted by COVID-19 to contact BusinessHelp@Development.Ohio.Gov for assistance.
- Information on the Toledo Minority Business Assistance Center (MBAC) can be found at uToledo.edu/incubator/MBAC
- More information for businesses at https://www.toledochamber.com/
- In response to the COVID-19 pandemic, the Kapszukiewicz administration granted a six-month deferral on principal and interest payments on all Enterprise Development Loans and Brownfield Revolving Loan Fund loans issued by the city of Toledo. Twenty-one borrowers have been notified by the city’s Economic Development Department of the deferral, which is effective April 1 through Sept. 30.
Public Assistance Programs
- The Ohio Department of Job and Family Services received approval for waivers from the federal programs administered in Lucas County.
- SNAP recertifications have been suspended for the months of March, April, and May and benefits set to be redetermined during that period will be extended for six months.
- ABAWD requirements have been waived until one month after the end of the state of emergency.
- Additional SNAP dollars will become available for those receiving benefits. More details to come.
- Information for unemployment benefits, which allows for online 24 hours a day, seven days a week, is at ohio.gov. It is also possible to file by phone at 877-644-6562 or TTY at 888- 642-8203, Monday through Friday 8 a.m. to 5 p.m. Employers with questions should email UCTech@jfs.ohio.gov.
All City of Toledo points of access for customer service are closed. Here is a list of city and other services affected by COVID-19:
- The city of Toledo will not shut off water service for nonpayment while we are working to prevent the spread of COVID-19. We will reconnect water service to any occupied residence in the Toledo service area that has been disconnected previously for non-payment. If you need your water service turned back on, please call Engage Toledo at 419-936-2020.
- Toledo Public Utilities customers are encouraged to pay water bills online at this link: https://toledo.oh.gov/services/public-utilities/utilities-administration/online-billing/. Toledo Public Utilities can be reached from Monday through Friday, 7 a.m. to 3 p.m. at 419-245-1800 or by email at DPUcustomerservice@toledo.oh.gov.
- Customers are encouraged to read water meters and report the usage amount by calling 419-245-1800, Monday - Friday, 7 a.m. to 3 p.m. or by emailing firstname.lastname@example.org. More information on this can be found at: https://toledo.oh.gov/services/public-utilities/utilities-administration/customer-service/
- All late fees for water bills have been suspended.
- The deadline for city income taxes has been extended to July 15, 2020.
- Information on how to pay city taxes online can be found at this link: https://taxconnect.toledo.oh.gov/taxconnect/.
- Continue to call Engage Toledo at 419-936-2020 to report code violations such as illegal dumping.
- The city will issue appropriate orders for high priority violations. Lower priority items will be held until after the stay-at-home order is lifted. The city will not issue violation notices unless it is a high priority. (High priority items include life safety issues, requests from Toledo Fire and Toledo Police, unsecured structures, immediate collapse or imminent danger, fire, emergency demolitions, and compromised structural integrity.)
Trash and Recycling Pickup
- Republic Services is continuing to provide all of our regular services to the city residents. This includes: weekly trash collection in city carts, every other week recycling collection, and bulk collection. We would like to remind residents to please bag trash before discarding it in the trash carts. This prevents materials from getting caught by the wind during collection and being strewn onto the city streets. Call 419-936-2511 to schedule a free monthly bulk collection. Please call Engage Toledo at 419-936-2020 with questions.
- The City of Toledo’s Hoffman Road Landfill reopened to the public on June 1.
- Anyone who needs to file a permit or schedule an inspection should visit toledo.oh.gov/permits or call 419-245-1220.
- Calls and messages will be evaluated and processed Monday through Friday from 9:30 A.M. to 3 P.M.
- The Toledo Police website is toledopolice.com.
- Toledo Police and Toledo Fire & Rescue Department continue to respond to 911 calls for emergency services.
- When calling 911, please advise the operator if you have a known or suspected COVID-19 exposure.
- We ask residents to utilize the Telephone Reporting Unit (TRU) and the online reporting system whenever possible. To contact TRU, dial 419-245-3340 and ask for a callback from TRU. You can fill out a police report online at https://toledopolice.com/online-2/obtaining-reports-3.html. Some officers will be temporarily reassigned to expand these units and shorten wait times.
Toledo Fire & Rescue
- The Toledo Fire & Rescue website is toledofirerescue.com.
- Due to the fact that Toledo Fire & Rescue is limiting public access to fire stations, those in need of a smoke alarm should contact the American Red Cross at 844-207-4509.
City Community Centers and Senior Centers
- The city-owned community centers that will be closed for nonessential services include the East Toledo Family Center, the Aurora Gonzales Community and Family Resource Center, the Sofia Quintero Art and Culture Center, Friendship Park Community Center, the Frederick Douglass Community Center, and the Toledo Police Athletic League Building.
- City-owned senior centers – including the East Toledo Senior Center, the Chester J. Zablocki Senior Community Center, and the Eleanor Kahle Senior Center –are closed.
- Playgrounds are closed. Maintain social distancing while at any park.
Public hearings impacted by the closures
- Toledo City Council streams its meetings for the public live at Toledo.Legistar.com. Scroll down to the current meeting date and click on “In Progress.”
- After consultation with the U.S. Department of Housing and Urban Development, the City of Toledo Department of Neighborhoods mandatory CDBG, ESG, and HOME funds public hearings for the 2020-21 Annual Plan and the 2020-2025 Consolidated Plan were rescheduled. The meetings scheduled for March 23 and April were canceled.
A virtual public hearing on the Substantial Amendment to the 2015-2020 Five-Year Consolidated Plan and the 2019-2020 Action Plan is scheduled for 5:30 p.m., Thursday, May 28 at this link https://toledo-oh-gov.zoom.us/j/99185317553.
Public Hearings on the draft One-Year Action Plan are scheduled as follows:
- Information on Toledo Plan Commission meetings can be found at https://toledo.oh.gov/services/plan-commission/.
- For information on all Toledo and Lucas County court schedules go to toledobar.org/.
Mayor, City of Toledo