Last updated: 05/26/2021

COVID Related Assistance Programs

Rental Assistance Microenterprise Grant Mortgage Assistance

Masks

Effectively immediately, masks are only required under certain circumstances.

Between now and June 2nd

Anyone who is fully vaccinated is not required to wear a mask, unless you are in specifically designated areas like airplanes, busses, healthcare settings, or in businesses or municipalities which require mask wearing.

Anyone who is not vaccinated is required to wear a mask any time they are indoors, as well as anytime they are outdoors and cannot be socially distanced or when they are in specifically designated areas like airplanes, busses, healthcare offices, etc.

Beginning June 2nd

The Governor will completely lift the state’s health order dealing with masks. Mask wearing will become voluntary for every Ohioan (vaccinated and non-vaccinated), unless you are in specifically designated areas like airplanes, busses, healthcare settings, or in businesses or municipalities which require mask wearing.

Wearing a face covering will reduce community spread of COVID-19, which will save the lives of Toledo residents and visitors. Further, this small inconvenience will help us avoid significant spread which may overwhelm our hospital systems and could force another economic closure.

Mass Gatherings

Unless fully vaccinated, individuals must avoid gathering in groups and attempt at all times to maintain social distancing. When gathered together, unvaccinated individuals should be in a group of no more than ten individuals that is separated from other groups by at least six feet. Regardless of vaccination status, each individual should perform a daily health assessment and stay home if you have a fever, cough, or other signs of possible COVID-19.


City of Toledo Services

Here is a list of city and other services affected by COVID-19.

Water

The city of Toledo will not shut off water service for nonpayment while we are working to prevent the spread of COVID-19. We will reconnect water service to any occupied residence in the Toledo service area that has been disconnected previously for non-payment. If you need your water service turned back on, please call Engage Toledo at 419-936-2020.

Toledo Public Utilities customers are encouraged to pay water bills online. Toledo Public Utilities can be reached from Monday through Friday, 7 a.m. to 3 p.m. at 419-245-1800 or by email at dpucustomerservice@toledo.oh.gov.

Customers are encouraged to read water meters and report the usage amount by calling 419-245-1800, Monday - Friday, 7 a.m. to 4:30 p.m. or using our online form.

All late fees for water bills have been suspended.

Code Enforcement

Continue to call Engage Toledo at 419-936-2020 to report code violations such as illegal dumping.

Trash and Recycling

Republic Services is continuing to provide all of our regular services to the city residents. This includes: weekly trash collection in city carts, every other week recycling collection, and bulk collection. We would like to remind residents to please bag trash before discarding it in the trash carts. This prevents materials from getting caught by the wind during collection and being strewn onto the city streets. Call 419-936-2511 to schedule a free monthly bulk collection. Please call Engage Toledo at 419-936-2020 with questions. Collection of trash and recycling now begins one hour earlier, at 6 a.m.

Building Inspection

Anyone who needs to file a permit or schedule an inspection should visit toledo.oh.gov/permits or call 419-245-1220. Calls and messages will be evaluated and processed Monday through Friday from 9:30 a.m. to 3 p.m.

Police

Toledo Police Department will continue to respond to 911 calls for emergency services. When calling 911, please advise the operator if you have a known or suspected COVID-19 exposure.

We ask residents to utilize the Telephone Reporting Unit (TRU) and the online reporting system whenever possible. To contact TRU, dial 419-245-3340 and ask for a callback from TRU. You can also fill out a police report online. Some officers will be temporarily reassigned to expand these units and shorten wait times.

Effective Thursday, April 1st, the following police facilities will be open to the public as listed:

  • The Records Section, located in the Safety Building, will be open to the public Monday through Friday, between 0700 hours and 1500 hours. The number of visitors in the building will be limited. Visitors will be directed to enter from the Erie Street entrance. Visitors will be required to:
    • Identify themselves and provide a reason for the visit
    • Submit to a magnetometer scan and search of any carry-on purse/bag
    Note: Handicapped visitors in need of a ramp, can enter the Safety Building from the mall side entrance.
  • The Scott Park District station will be open to the public 24 hours a day, 7 days a week. The number of visitors in the building will be limited.
  • Northwest will return to pre-covid procedures and allow scheduled appointments.

Social distancing and the wearing of face masks will be required of all visitors.

Fire and Rescue

Toledo Fire and Rescue Department will continue to respond to 911 calls for emergency services. When calling 911, please advise the operator if you have a known or suspected COVID-19 exposure.

Due to the fact that Toledo Fire & Rescue is limiting public access to fire stations, those in need of a smoke alarm should contact the American Red Cross at 844-207-4509.

Community and Senior Centers

City-owned community centers will be closed for nonessential services include the East Toledo Family Center, the Aurora Gonzales Community and Family Resource Center, the Sofia Quintero Art and Culture Center, Friendship Park Community Center, the Frederick Douglass Community Center, and the Toledo Police Athletic League Building.

City-owned senior centers – including the East Toledo Senior Center, the Chester J. Zablocki Senior Community Center, and the Eleanor Kahle Senior Center – are closed.

Parks

Maintain social distancing while at any park.

Courts

For information on all Toledo and Lucas County court schedules go to toledobar.org.

Public Hearings

Toledo City Council streams its meetings for the public live via Zoom. You can find information on the meetings on our City calendar.

Grit

How do we come back from a pandemic unlike anything we've seen before? Ask Ohio, we'll show you.

coronavirus.ohio.gov