Last updated: 09/17/2021

COVID Related Assistance Programs

Rental Assistance Microenterprise Grant Mortgage Assistance Water Bill Assistance

City of Toledo Services

Here is a list of city and other services affected by COVID-19.

City of Toledo employees are required to wear masks while inside city offices beginning Aug. 10, 2021

Water

The city of Toledo will not shut off water service for nonpayment while we are working to prevent the spread of COVID-19. We will reconnect water service to any occupied residence in the Toledo service area that has been disconnected previously for non-payment. If you need your water service turned back on, please call Engage Toledo at 419-936-2020.

Toledo Public Utilities customers are encouraged to pay water bills online. Toledo Public Utilities can be reached from Monday through Friday, 7 a.m. to 4:30 p.m. at 419-245-1800 or by email at dpucustomerservice@toledo.oh.gov.

Customers are encouraged to read water meters and report the usage amount by calling 419-245-1800, Monday - Friday, 7 a.m. to 4:30 p.m. or using our online form.

All late fees for water bills have been suspended.

Code Enforcement

Continue to call Engage Toledo at 419-936-2020 to report code violations such as illegal dumping.

Trash and Recycling

Republic Services is continuing to provide all of our regular services to the city residents. This includes: weekly trash collection in city carts, every other week recycling collection, and bulk collection. We would like to remind residents to please bag trash before discarding it in the trash carts. This prevents materials from getting caught by the wind during collection and being strewn onto the city streets. Call 419-936-2511 to schedule a free monthly bulk collection. Please call Engage Toledo at 419-936-2020 with questions. Collection of trash and recycling now begins one hour earlier, at 6 a.m.

Building Inspection

Anyone who needs to file a permit or schedule an inspection should visit toledo.oh.gov/permits or call 419-245-1220. Calls and messages will be evaluated and processed Monday through Friday from 9:30 a.m. to 3 p.m.

Police

Toledo Police Department will continue to respond to 911 calls for emergency services. When calling 911, please advise the operator if you have a known or suspected COVID-19 exposure.

We ask residents to utilize the Telephone Reporting Unit (TRU) and the online reporting system whenever possible. To contact TRU, dial 419-245-3340 and ask for a callback from TRU. You can also fill out a police report online.

Effective Thursday, April 1st, the following police facilities will be open to the public as listed:

  • The Records Section, located in the Safety Building, will be open to the public Monday through Friday, between 0700 hours and 1500 hours. The number of visitors in the building will be limited. Visitors will be directed to enter from the Erie Street entrance. Visitors will be required to:
    • Identify themselves and provide a reason for the visit
    • Submit to a magnetometer scan and search of any carry-on purse/bag
    Note: Handicapped visitors in need of a ramp, can enter the Safety Building from the mall side entrance.
  • The Scott Park District station will be open to the public 24 hours a day, 7 days a week. The number of visitors in the building will be limited.
  • Northwest will return to pre-covid procedures and allow scheduled appointments.

Face masks are not requirred for those who are fully vaccinated.

Fire and Rescue

Toledo Fire and Rescue Department will continue to respond to 911 calls for emergency services. When calling 911, please advise the operator if you have a known or suspected COVID-19 exposure.

Due to the fact that Toledo Fire & Rescue is limiting public access to fire stations, those in need of a smoke alarm should contact the American Red Cross at 844-207-4509.

Parks

Maintain social distancing while at any park.

Courts

For information on all Toledo and Lucas County court schedules go to toledobar.org.

Public Hearings

Toledo City Council streams its meetings for the public live via Zoom. You can find information on the meetings on our City calendar.

Grit

How do we come back from a pandemic unlike anything we've seen before? Ask Ohio, we'll show you.

coronavirus.ohio.gov