Last updated: 11/30/2020

COVID Related Assistance Programs

Rental Assistance Microenterprise Grant Water/Sewer Bill Relief

Curfew

Ohio Department of Health issued a 10 p.m. to 5 a.m. statewide curfew effective Thursday, November 19. The curfew will be in effect for 21 days.

The curfew will not apply to those going to or from work, those who have an emergency, or those who need medical care. The curfew is not intended to stop anyone from getting groceries, picking up carry-out food, or going to a pharmacy.

Stay at Home Advisory

Toledo Lucas County Health Department issued a stay at home advisory, encouraging residents of Lucas County to stay in their homes as much as possible.

Avoid travelling in and out of the state, don't gather indoors with people outside your household without masks, and stay home especially if while sick.

Masks

Effectively immediately, masks are required in all public places in Toledo. The mask order also requires all businesses post notice of the mask requirement at the entrance.

Wearing a face covering will reduce community spread of COVID-19, which will save the lives of Toledo residents and visitors. Further, this small inconvenience will help us avoid significant spread which may overwhelm our hospital systems and could force another economic closure.

More Mask Resources

Report a Mask Violation

Businesses not complying with the Toledo Mask Ordinance can be reported to the Toledo-Lucas County Health Department for investigation. Please do not call 911 unless the situation is a true emergency.


City of Toledo Services

Here is a list of city and other services affected by COVID-19.

Water

The city of Toledo will not shut off water service for nonpayment while we are working to prevent the spread of COVID-19. We will reconnect water service to any occupied residence in the Toledo service area that has been disconnected previously for non-payment. If you need your water service turned back on, please call Engage Toledo at 419-936-2020.

Toledo Public Utilities customers are encouraged to pay water bills online. Toledo Public Utilities can be reached from Monday through Friday, 7 a.m. to 3 p.m. at 419-245-1800 or by email at dpucustomerservice@toledo.oh.gov.

Customers are encouraged to read water meters and report the usage amount by calling 419-245-1800, Monday - Friday, 7 a.m. to 3 p.m. or using our online form.

All late fees for water bills have been suspended.

Code Enforcement

Continue to call Engage Toledo at 419-936-2020 to report code violations such as illegal dumping.

Trash and Recycling

Republic Services is continuing to provide all of our regular services to the city residents. This includes: weekly trash collection in city carts, every other week recycling collection, and bulk collection. We would like to remind residents to please bag trash before discarding it in the trash carts. This prevents materials from getting caught by the wind during collection and being strewn onto the city streets. Call 419-936-2511 to schedule a free monthly bulk collection. Please call Engage Toledo at 419-936-2020 with questions. Collection of trash and recycling now begins one hour earlier, at 6 a.m.

The City of Toledo’s Hoffman Road Landfill reopened to the public on June 1.

Building Inspection

Anyone who needs to file a permit or schedule an inspection should visit toledo.oh.gov/permits or call 419-245-1220. Calls and messages will be evaluated and processed Monday through Friday from 9:30 a.m. to 3 p.m.

Police

Toledo Police Department will continue to respond to 911 calls for emergency services. When calling 911, please advise the operator if you have a known or suspected COVID-19 exposure.

We ask residents to utilize the Telephone Reporting Unit (TRU) and the online reporting system whenever possible. To contact TRU, dial 419-245-3340 and ask for a callback from TRU. You can also fill out a police report online. Some officers will be temporarily reassigned to expand these units and shorten wait times.

Effective December 1, 2020, the following Toledo Police Stations closed to the public due to COVID-19 concerns:

  • Safety Building, including the Records Section
  • Scott Park District Station
  • Northwest Station
  • Ottawa Park Substation

Fire and Rescue

Toledo Fire and Rescue Department will continue to respond to 911 calls for emergency services. When calling 911, please advise the operator if you have a known or suspected COVID-19 exposure.

Due to the fact that Toledo Fire & Rescue is limiting public access to fire stations, those in need of a smoke alarm should contact the American Red Cross at 844-207-4509.

Community and Senior Centers

City-owned community centers will be closed for nonessential services include the East Toledo Family Center, the Aurora Gonzales Community and Family Resource Center, the Sofia Quintero Art and Culture Center, Friendship Park Community Center, the Frederick Douglass Community Center, and the Toledo Police Athletic League Building.

City-owned senior centers – including the East Toledo Senior Center, the Chester J. Zablocki Senior Community Center, and the Eleanor Kahle Senior Center – are closed.

Parks

Maintain social distancing while at any park.

Courts

For information on all Toledo and Lucas County court schedules go to toledobar.org.

Public Hearings

Toledo City Council streams its meetings for the public live via Zoom. You can find information on the meetings on our City calendar.

Grit

How do we come back from a pandemic unlike anything we've seen before? Ask Ohio, we'll show you.

coronavirus.ohio.gov