Customer Service

  • Call 419-245-1800 from 7 am to 6 pm during regular business days;
  • Visit the Walk-In Center at 420 Madison Avenue in downtown Toledo from 8 am to 4:30 pm on regular business days (no appointment needed);
  • Write to DPU at 420 Madison Avenue, Toledo, Ohio 43604; or
  • Email DPU at
  • Please visit Lead Safety and Your Water for more information on Lead Safety.
  • By check or money order through U.S. Mail;
  • In person with check, money order or cash at the Walk-In Center at 420 Madison Avenue from 8 am to 4:30 pm during regular business days;
  • Automatic payments can be established at no additional charge* through and
  • Credit card payments can be made through the Paymentus System by calling 866-417-0726 or Online Here (There is a charge for this service.)
  • NEW Online Billing Program-- See information in link on right side of this page.

*Our Bank Plan applications are downloaded weekly; it does not take 4-6 weeks as noted on the Federal Reserve website. Your payment may be deducted immediately if due within the week.


    Please call 419-936-2020 immediately to report a water main break or other water emergency, providing the closest street address and intersection. This number is monitored 24 hours a day. DPU investigates all reported leaks and breaks as soon as possible. Water turn-off service for repairs is provided at no charge and is available from 7 am until 10:30 pm seven days a week at the Water Emergency number.