Customer Service

Customer Service

Thank you for being our customer. Choose how you wish to contact us:

  • Call 419-245-1800 from 7 am to 6 pm during regular business days;
  • Visit the Walk-In Center at 420 Madison Avenue in downtown Toledo from 7 am to 6 pm on regular business days
  • Email dpucustomerservice@toledo.oh.gov; or
  • Write to us c/o Toledo Public Utilities, 420 Madison Avenue, Toledo, OH 43604

  

NEW: Monthly Billing Starts January 1, 2020

Click the Monthly Billing link on the right of this page for more information.

Click here for more information: http://toledo.oh.gov/water

Water Emergency and Repair Turn-off Service

Call 419-936-2020 and press #1 to report a water main break or other water emergency, providing the closest street address and intersection. Toledo Public Utilities monitors this number 24 hours a day and investigates leaks and breaks as soon as possible. We provide water turn-off service for repairs at no charge from 7 am until 10:30 pm seven days a week from this number.

 

Ways to Pay Utility Bills – You Decide

FREE: Make individual utility payments through your bank or credit union.

FREE: Drop payment into the Utilities Dropbox in front of 420 Madison Avenue.

FREE: Pay in person at the Toledo Public Utilities Walk-In Center at 420 Madison Avenue on regular business days.

FREE: Set up automatic payment plans through Online Billing or at www.directpaymentplan.com. (Easier to budget with Monthly Billing)

Just a stamp: Mail check or money order via U.S. Postal Service like the majority of customers.

$3.95 transaction fee per $400: Use a credit card to pay online or in person. Paymentus adds a transaction fee for providing this service. Then pay your credit card bill by check or account deduction.