Customer Service

Customer Service During COVID-19

Thank you for being our customer. In response to the COVID-19 pandemic, we have temporarily closed the customer walk-in center. Here are other ways you can reach us:

  • Call 419-245-1800 from Monday through Friday, 7 a.m. to 3 p.m.
  • Email



Monthly billing is in place for all retail customers. Read more about monthly billing.

How can I pay my bill?

  • Make individual utility payments through your bank or credit union.
  • Drop payment into the Utilities Dropbox in front of 420 Madison Avenue.
  • Set up automatic payment plans through online billing.
  • Mail check or money order via U.S. Postal Service like the majority of customers.

A $3.95 transaction fee per $400 is charged any time you pay with a credit or debit card.

How often will my meter be read?

  • Customers should anticipate two monthly estimates and then an actual read to “true up” the account every three months. Actual meter readings may be delayed as we work to prevent the spread of COVID-19.
  • Customers are encouraged to read water meters and report the usage amount by calling 419-245-1800, Monday - Friday, 7 a.m to 3 p.m. 

How can I read my own meter?

Click the images below to view in more detail.


Bill pay assistance

The bill pay assistance program has been suspended due to the COVID-19 pandemic. At this time, water service will not be discontinued due to non-payment. If you need your water turned back on, please call Engage Toledo at 419-936-2020. All late fees for water bills have been suspended.


Water emergency and repair turn-off service

Call 419-936-2020 and press #1 to report a water main break or other water emergency, providing the closest street address and intersection. Toledo Public Utilities monitors this number 24 hours a day and investigates leaks and breaks as soon as possible. We provide water turn-off service for repairs at no charge from 7 am until 10:30 pm seven days a week from this number.


Preventing sewer backups

You can help prevent sewer backups by never flushing baby wipes or sanitizing wipes down the toilet. Watch this video to learn more.