Thank you for being our customer. Choose how you wish to contact us:
- Call 419-245-1800 from 7 am to 6 pm during regular business days;
- Visit the Walk-In Center at 420 Madison Avenue in downtown Toledo from 7 am to 6 pm on regular business days
- Email firstname.lastname@example.org; or
- Write to us c/o Toledo Public Utilities, 420 Madison Avenue, Toledo, OH 43604
NEW: Monthly Billing Starts January 1, 2020
Click the Monthly Billing link on the right of this page for more information.
Click here for more information: http://toledo.oh.gov/water
Water Emergency and Repair Turn-off Service
Call 419-936-2020 and press #1 to report a water main break or other water emergency, providing the closest street address and intersection. Toledo Public Utilities monitors this number 24 hours a day and investigates leaks and breaks as soon as possible. We provide water turn-off service for repairs at no charge from 7 am until 10:30 pm seven days a week from this number.
Ways to Pay Utility Bills – You Decide
FREE: Make individual utility payments through your bank or credit union.
FREE: Drop payment into the Utilities Dropbox in front of 420 Madison Avenue.
FREE: Pay in person at the Toledo Public Utilities Walk-In Center at 420 Madison Avenue on regular business days.
FREE: Set up automatic payment plans through Online Billing or at www.directpaymentplan.com. (Easier to budget with Monthly Billing)
Just a stamp: Mail check or money order via U.S. Postal Service like the majority of customers.
$3.95 transaction fee per $400: Use a credit card to pay online or in person. Paymentus adds a transaction fee for providing this service. Then pay your credit card bill by check or account deduction.