Department of Public Utilities Appeal Process

Please see below the 3 step appeals process for customers who have a dispute with billing charges on their utility bill.

  1. Customer Service
  • If you have questions or concerns with your Utility bill please contact customer service for a full bill explanation, and they will attempt to address any billing concerns.
  • Representatives are available M-F; 7 a.m. – 6 p.m. over the phone at (419) 245-1800, M-F; 8:00 a.m. - 4:30p.m. in person at the Walk-In Customer Service Center, located at 420 Madison Avenue, in downtown Toledo or via email at

       2. Internal Board of Review

  • If customer service is not able to resolve your billing dispute you may file an appeal postmarked within 60 days of the billing date. Click here for the application.

       3. Utilities Appeal Board

  • If you are not satisfied with the decision of the Internal Board of Review you may request a hearing with the external Utilities Appeal Board. Click here for the application.


Click here for a more detailed explanation of the appeals process.