We ensure Toledo's water is safe, clean, and distributed efficiently to all customers.

Our department consists of 7 divisions which manage the core services Toledoans depend on. We distribute, treat, and reclaim water, as well as manage the infrastructure including 7,109 miles of pipes and one water treatment facility. We manage public right of way planning including sidewalk, street light, streets, and alley design. We also facilitate a better environment for Toledo residents through environmental consulting and planning for water and air quality.

Read the department rules and regulations

Key Services

Pay My Water Bill

View options for payment and get help from customer service.

Pay now

View Construction Projects

See the map of road construction projects happening around the City.

View map

Report Water Emergency

Call Engage Toledo at 419-936-2020 or read more about water emergencies.

Learn more

There When You Need Us

Customer Service

Have questions about a bill? Need to sign up for our discount program? Get in touch with us, we're happy to help.

Customer Service