We respond to reports of structure concerns on privately-owned property including graffiti, broken down vehicles, property maintenance or structural concerns. To report a concern, please call Engage Toledo at 419-936-2020 or submit online.
Is the property occupied?
If the property is not occupied, please report a blight concern instead.
If the property is occupied, you may consider mediation as a way to resolve concerns with a neighbor.
About the Process
Create request
To get started, report the concern to Engage Toledo. To make a full report, we'll need:
- The address of the property in question
- Is the property occupied?
- Nature of the concern
- Additional information (optional)
- Photo of the problem (optional)
Request acknowledged
Once the request is acknowledged, an inspector will be scheduled to investigate the property. It may take a few weeks before the investigation is completed. If you provided an email address when reporting the concern, you will receive an email at this step letting you know the request was acknowledged.
Request investigated
After the investigation is completed, the inspector will either:
- determine there is no issue which violates City code. This request is now complete.
- create a work order to address the problem discovered.
If you provided an email address when reporting the concern, you will receive a final email at this step letting you know the outcome of the investigation.
Work order created
If more work is required, it may take many months for the City to complete the request, depending on the severity of the issue, whether or not the property is occupied, and the cooperation of the property owner.
Once the work order is created, the service request will appear closed in the Engage Toledo portal. This does not mean that the problem has been resolved. If you would like updates on progress, please call Engage Toledo at 419-936-2020. Creating a second request for the same issue will not make the process go faster, and the duplicate request will be closed if it is already in our system.