Service: at the heart of what we do.
Service as Culture
Our expectation is that each employee be trained and empowered to find solutions and build relationships. We take pride in knowing what to do, how to do it, and going the extra mile to make each interaction a positive one. We learn from the experiences that didn't go right and make changes to improve in the future.
From the Mayor
Customer service is a strategic priority for my administration and for me personally. City services are for residents and we are committed to making sure those services are delivered with the highest quality of service.
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Compliments from Residents
"Thank you to the sewer department who came out and did the maintenance on the ditch the next day! I'm so happy with the quickness of the response and how well the work was done." - Kim
"I just wanted to send a shout out to Frank in Customer Service. He was so extremely helpful and courteous today. He helped to answer my questions on our billing and online setup. He went above and beyond and explained how the meter reads take place and what is coming new with meter updates. He deserves a raise or a gift card incentive!" - Bruce
"I got a chance to speak with a forestry crew and watch them work. They were a good group who did good work." - Bill
Leave a ComplimentOur Priorities
Understand our customers and their needs
Strengthen relationships with our customers and consistently meet expectations for a high standard of customer service delivery
Effectively communicate with our customers and the community
Establish and maintain principles of customer service that put the interests of the customer first
Empower all employees to serve our customers
Foster, recognize, and acknowledge a culture that supports a high standard in customer service delivery
Value customer satisfaction and simplify the customer experience
Review and streamline systems and processes to drive customer engagement and satisfaction
Embrace and leverage technology to benefit our customers
Provide technology solutions that streamline business processes, simplify customer interaction and provide accurate real-time information sources
Latest Employee Spotlight News
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Employee Spotlight: City of Toledo Celebrates Earth Day, Abed Semaan and the Division of Environmental Services
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Employee Spotlight: April Welch, Champion of Toledo's Economic Growth
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Employee Spotlight: Julie Gibbons Toledo's First Female Clerk of Council Since 1837
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