Engage Toledo

Engage Toledo is your 24/7 customer service provider for all city service requests and issues.

Engage by phone

Call Engage Toledo 24/7 at 419-936-2020. Please use the phone number to report issues requiring immediate attention, such as a water or sewer emergency, or anything pertaining to public safety. Please call 911 for police/fire assistance, crimes in
progress, or life-threatening emergencies.

Engage by email

Email Engage Toledo 24/7 at engagetoledo@toledo.oh.gov. We can respond to emails within 24 hours.

Engage on your mobile device

Engage Toledo can also receive issues reported through an app for your iOS or Android device.

The application works best when you are at the location of the problem you'd like to report, and includes an option to upload a photo to help staff quickly find the issue. The more details you provide, the more easily we can work to resolve the concern.

Engage with the online portal

Request a service right now using the online portal below.

Request Finder

You can now use the Engage Toledo app to view all service requests! From the app, click the issues button on the bottom menu. Use the filter option in the top right corner to narrow results, or find a specific request by ID.

You can also view the map of existing service requests online.

Once you have sent us an issue, you will receive email communication acknowledging the request. You can continue to check the status online. Once the issue has been addressed, you will be notified by email.

If calling about a service request, please have your service request ID number available.

Ambassador Academy

The fourth annual Engage Toledo Ambassador Academy invited 20 participants to complete this 10-week program and graduate as ambassadors. This program teaches collective ownership in our community through increased dialogue and meaningful participation.

Learn more