Quick Links

Ways to Pay

Use the MyTOL portal.

New! Register in the portal for easy access to stored payment methods, autopay, text-to-pay, or make a one-time guest payment without logging in. Also available for download in the Google Play Store and Apple App Store.

Processing fee: $2.25 for credit/debit cards and electronic check

MyTOL

Visit a retail location.

New! Pay your bill with cash at CVS, Walgreens, Kroger, Dollar General, or Office Depot.

Through the Paymentus Quick Pay portal, select cash as your payment method and choose your preferred location. You'll get a barcode via text or email that can be presented to the cashier along with your payment.

Processing fee: $2.95

Paymentus Quick Pay

Use your bank's bill pay option.

Most banks and credit unions offer a free way to pay bills online. Once the Department of Public Utilities has been created as a "payee", you can easily login and send payment each month.

Processing fee: none

Mail it in.

New! We use the Fifth Third Bank’s lockbox service to collect and process mailed in checks to improve efficiency and reduce processing time. Mail your bill stub and check to:

Toledo Department of Public Utilities
PO Box 88093
Chicago, IL 60680-1093

Processing fee: none

Drop it off.

Visit the DPU Customer Service Walk-In at 420 Madison Ave.

  • Open Monday through Friday, 8 a.m. to 4 p.m. or
  • Drop your bill stub and check in the utilities dropbox outside

Processing fee: $2.25 for credit or debit, cash and check are free

Use a kiosk.

Coming Soon! Pay with cash, check, debit, or credit card at one of the self-service kiosks. Enter your account number, or scan your kiosk barcode and enter your billing zip code.

  • Madison Ave. and St. Clair St. (near parking booth)
  • Scott Park Police Station, 2301 Nebraska Ave.

Processing fee: $2.25 for credit or debit, cash and check are free

Set up a payment plan.

Using Direct Payment Plan, a third-party service, you can sign up for recurring bank drafts.

Processing fee: none

directpaymentplan.com

Need more help?

My payment is late.

A 5% late fee will apply to the whole past due balance if payment is not received by the due date on your bill. If your payment is returned, you may be charged an additional processing fee, as well as any applicable late fees.

I'm experiencing a financial hardship.

If you are experiencing financial hardship, customer service can provide guidance for how to best manage your specific situation. You can also read more information on programs for lowering your bill.

How can I avoid disconnection?

Customers will receive written notice before water service can be disconnected for non-payment. Prior to disconnection, eligible customers may apply for an installment payment plan to pay off past due balances. Tenants of rental properties facing disconnection should contact customer service for guidance. Delinquent water, sewer, storm water, and refuse charges may become a lien on your property and subject to collection activity.

How can I dispute charges?

Customers have the right to request an explanation of charges, as well as dispute a bill. If a dispute cannot be resolved by customer service, customers have the right to initiate an appeals process within 30 days of the initial dispute. Read more about the utility dispute process..