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Behind on Your Water Bill?

If you're facing disconnection—or if your water has already been shut off—this page will walk you through what to expect and how to restore service.

Important Safety Reminders

  • City of Toledo field employees will always carry official identification and arrive in a marked city vehicle.
  • No employee will enter your home to shut off or restore service.
  • No one from the City will ask you for payment at your door or over the phone.
  • If someone claims to be from the City and violates these rules, do not provide them with information or access.

What Happens Before Disconnection

Missed Due Date

A 5% late fee is added to your current bill.

Reminder on Your Next Bill

If no payment is made, your next monthly bill will include a reminder to pay.

Final Notice Letter

You’ll receive a letter by mail warning that service will be disconnected if payment or a payment plan is not in place by a specific date.

Tenants and Landlords

If you're a tenant responsible for paying the bill, this is your reminder to act. The account owner will also be notified.

If you're a tenant and your landlord is supposed to be paying, this may be your first sign the bill hasn’t been paid. You may wish to place your rent into escrow until the issue is resolved.

Action Required Door Hanger

If payment is still not made, a red door hanger is placed on your door warning that your water may be shut off without additional notice in 1 week.

Water Shut Off?

If no payment or payment plan is arranged after the door hanger, your water will be disconnected without further notice. To restore service, you must do one of the following:

Option 1

Pay Your Full Balance

You must pay:

  • $75 security deposit

  • $25 reconnection fee

  • Your past-due account balance

Please record your confirmation number.
See all ways to pay
Option 2

Enroll in a Payment Plan

You must pay:

  • $75 security deposit
  • $25 reconnection fee
  • residential customers: $50 or 5% of your balance (whichever is greater), maximum term is 18 months
  • commercial/industrial customers: 25% of your balance, maximum term is 12 months

Please record your confirmation number.

Enroll in a payment plan now

After You Pay

Once your payment is made:

  • Call customer service at 419-245-1800 (Monday–Friday, 7 a.m. – 5:30 p.m.).
  • Please provide your payment confirmation number to the agent to verify payment.
  • We will verify that your payment has processed so we can schedule your reconnection.
  • If you enrolled in a payment plan, you must also continue paying your new monthly bills by the due date. Failure to pay either your monthly installment amount or your future monthly invoice amount will result in your payment plan dropping.

Water will be turned back on within 24–48 hours of your call. An adult 18 or older must be home when service is restored to prevent damage from leaks or broken pipes.