Customer Service during COVID-19

Thank you for being our customer. In response to the COVID-19 pandemic, we have temporarily closed the customer walk-in center. Here are other ways you can reach us:

The Department of Public Utilities has a representative dedicated to small business owners, realtors, title companies, and real estate investors.

Monthly Billing

Monthly billing is in place for all customers. Read more about billing.

Meter Readings during COVID-19

Many customers may receive estimated reads during the COVID-19 crisis. We encourage those customers to review their bill and report actual meter readings to ensure the estimates are as accurate as possible.

How often will my meter be read?

Customers should usually anticipate two monthly estimates and then an actual read to “true up” the account every three months.

How can I report my meter reading?

  1. Submit online
  2. Call 419-245-1800, Monday - Friday, 7 a.m to 4:30 p.m.

Water Emergency and Repair Turn-off Service

Call 419-936-2020 and press #1 to report a water main break or other water emergencies, providing the closest street address and intersection. Engage Toledo is available 24 hours a day and investigates leaks and breaks as soon as possible. We provide water turn-off service for repairs at no charge from 7 am until 10:30 pm seven days a week from this number.

Preventing Sewer Backups

Don't Flush That!

You can help prevent sewer backups by never flushing baby wipes or sanitizing wipes down the toilet. Watch this video to learn more.