Quick Help
Your Account
MyTOL is a free, self service application where you can:
Make a one time payment
Store payment methods
Set up autopay
Set up text-to-pay
Get a copy of your recent bills
Don't have an account? Open one!
Download the app on GooglePlay or Apple App Store
MyTOL Customer PortalPast Due Bill Help
The City of Toledo offers installment plans and grants to help customers with past due water bills get caught up.
Enroll online, or call 419-314-3402
Enroll in a Payment Plan OnlineReduce Monthly Charges
The City of Toledo offers senior, low-income, and low-income senior discounts.
Water Bill DiscountsReport a Bill Error
Customers have the right to request an explanation of charges, as well as dispute a bill.
If a dispute cannot be resolved by customer service, customers have the right to initiate an appeals process within 30 days of the initial dispute.
Learn more about disputing a chargeSet Up New Service
The City of Toledo contracts for service with the deed-holder of record through the Lucas County Auditor's office.
Before you close on the new property, contact customer service to check for any unpaid charges or liens.
New Water ServiceEnroll in Budget Billing
We'll bill you based on an average of your water use from the last 12 months and you can have peace of mind knowing what you have to pay every month.
Budget BillingForms and Applications
Contact Us
Create a PDF of this form...Customer Service
Thank you for being our customer. Here are ways you can reach us:
- 7 a.m. to 5:30 p.m.
Monday - Friday - dpucustomerservice@toledo.oh.gov
- 419-245-1800
For faster service, include your name, service address, and account number. Or use the form above.
Need a representative dedicated to small business owners, realtors, title companies, or real estate investors?
- Small business owners: DPUbusinessdesk@toledo.oh.gov
- Real estate investors: DPUrealestatedesk@toledo.oh.gov
Payment Plans
- Enroll online through the Promise portal
- Call 419-314-3402 from Monday through Friday, 8 a.m. to 5:30 p.m.
Monthly Billing
Monthly billing is in place for all customers. Customers can also enroll in budget billing to maintain a flat monthly bill for one year. Read more about billing.
Water Emergency and Repair Turn-off Service
Call 419-936-2020 and press #1 to report a water main break or other water emergencies, providing the closest street address and intersection. Engage Toledo is available 24 hours a day and investigates leaks and breaks as soon as possible. We provide water turn-off service for repairs at no charge from 7 am until 10:30 pm seven days a week from this number.
Preventing Sewer Backups
Don't Flush That!
You can help prevent sewer backups by never flushing baby wipes or sanitizing wipes down the toilet. Watch this video to learn more.