Customer Service during COVID-19

Thank you for being our customer. In response to the COVID-19 pandemic, we have temporarily closed the customer walk-in center. Here are other ways you can reach us:

Monthly Billing

Monthly billing is in place for all customers. Read more about billing.

Meter Readings during COVID-19

The Toledo Department of Public Utilities, under the advisement of the U.S. EPA and Ohio EPA, is not collecting inside meter readings at this time, but we are continuing to collect all radio transmitter reads, which account for 47 percent of the approximately 120,000 meters.

A large portion of our customers will receive estimated reads during the COVID-19 crisis. We encourage those customers to review their bill and report actual meter readings to ensure the estimates are as accurate as possible.

How often will my meter be read?

Customers should usually anticipate two monthly estimates and then an actual read to “true up” the account every three months. Actual remote and inside meter readings are suspended as we work to prevent the spread of COVID-19.

How can I report my meter reading?

  1. Submit online
  2. Call 419-245-1800, Monday - Friday, 7 a.m to 3 p.m.

Water Emergency and Repair Turn-off Service

Call 419-936-2020 and press #1 to report a water main break or other water emergencies, providing the closest street address and intersection. Engage Toledo is available 24 hours a day and investigates leaks and breaks as soon as possible. We provide water turn-off service for repairs at no charge from 7 am until 10:30 pm seven days a week from this number.

Preventing Sewer Backups

Don't Flush That!

You can help prevent sewer backups by never flushing baby wipes or sanitizing wipes down the toilet. Watch this video to learn more.