Customer Service
Thank you for being our customer. Here are ways you can reach us:
Need a payment plan?
- Enroll online through the Promise portal
- Call 419-314-3402 from Monday through Friday, 8 a.m. to 5:30 p.m.
Need other help?
- Download the MyTOL app in the Google Play Store and Apple App Store.
- Email dpucustomerservice@toledo.oh.gov
- Call 419-245-1800 from Monday through Friday, 7 a.m. to 5:30 p.m.
Need a representative dedicated to small business owners, realtors, title companies, or real estate investors?
- Small business owners email DPUbusinessdesk@toledo.oh.gov
- Real estate investors email DPUrealestatedesk@toledo.oh.gov
Monthly Billing
Monthly billing is in place for all customers. Customers can also enroll in budget billing to maintain a flat monthly bill for one year. Read more about billing.
Water Emergency and Repair Turn-off Service
Call 419-936-2020 and press #1 to report a water main break or other water emergencies, providing the closest street address and intersection. Engage Toledo is available 24 hours a day and investigates leaks and breaks as soon as possible. We provide water turn-off service for repairs at no charge from 7 am until 10:30 pm seven days a week from this number.
Preventing Sewer Backups
Don't Flush That!
You can help prevent sewer backups by never flushing baby wipes or sanitizing wipes down the toilet. Watch this video to learn more.