Pay Past Due Water Bills

If you're behind on water bills, we want to help you get caught up. Here are some opportunities to get help paying off your balance.

New! Fresh Start

Fresh Start is a limited-time program for residential customers with a past-due balance as of June 1.

1. Pay what you can — up to 50% of your past-due balance — and we will erase the same amount from your balance.
2. Any remaining balance can go on an interest-free payment plan for up to 24 months.
3. Customers already enrolled in a payment are still eligible, but will need to cancel their existing plan first.

Available June 24

Customer Assistance Program

This program provides customers with a grant of up to $250 to help avoid disconnection. To qualify, the account holder must:

• meet the federal income guidelines
• live in a single family residence
• be a City of Toledo customer
• not have received the grant in the last two years
• have an account in past due/disconnected status
• make required payment to account

Apply now

Installment Payment Plan

This program is available to anyone with a past-due balance. Customers may sign up for the installment payment plan up to two times per year.

Enroll now

Lower Your Monthly Bill

Summer Pool Credit

Toledo customers who fill a pool between May 1 and July 31 may receive up to $50 off their sewer bill.

Apply now

Water Rate Affordability Program

Toledo customers who fall below the eligible household income can enroll in WRAP to receive a 25% discount on their water and sewer volume rate.

Learn more

Paperless Billing

Sign up for paperless billing to receive $1 off your monthly bill!

Online Billing Portal

Senior Discount

The senior water discount program is available to primary, single-family, and owner-occupied residences of Toledo. Homeowners must be 65 or older, or totally and permanently disabled.

This discount can be stacked with an additional 15% off the water volume portion of your bill for low-income seniors.

Learn more