Pay Past Due Water Bills
If you're behind on water bills, we want to help you get caught up before the moratorium on water shut offs ends. Here are some opportunities to get help paying off your balance.
Home Relief Grant
The state of Ohio, working with Pathway Inc, will help eligible Ohioans who are behind on rent, mortgage, and water/sewer utility bills catch up on past payments back to April 1, 2020 and provide additional assistance through December 30, 2020.
Bill Pay Assistance
This program provides low-income customers assistance with paying off past due balances. To qualify, the account holder must meet the federal income guidelines and have an account in past due/disconnected status. To apply, please contact customer service.
Customer Assistance Program [on hold]
The customer assistance program provides customers with a loan of up $1,500 to help pay past due balances. This program is currently suspended as the moratorium on water shutoffs continues. Check back for more information.
Debt Relief Program [coming soon]
Coming soon! A new program from the City of Toledo to help pay of water bill balances. Check back for more information.
Installment Payment Plan
This program is available to anyone with a past due balance. To enroll, please contact customer service.
Lower Your Monthly Bill
Paperless Billing
Sign up for paperless billing to receive $1 off your monthly bill!