Toledo customers who fall below the eligible household income can enroll in WRAP to receive a 25% discount on their water volume rate.

Complete the pre-application

Eligibility Criteria

Customers must meet all of the criteria below to be eligible for the program.

  1. Live inside the city of Toledo
  2. Live in a home with an individual water meter
  3. Be named on the DPU contract (homeowner), or have a landlord-tenant agent authority agreement on file (renter)
  4. Provide proof of total household income below the household income maximums below

Maximum Eligible Household Income

Size of HouseholdTotal Household Income
1up to $29,160
2up to $39,440
3up to $49,720
4up to $60,000
5up to $70,280
6up to $80,560
7up to $90,840
8up to $101,120


If you have questions or need assistance completing the pre-application form, please contact our customer service team in one of these ways.

  1. Call 419-245-1800 from Monday through Friday, 7 a.m. to 5:30 p.m.
  2. Email
  3. Customer Service Walk-in Center is open Monday through Friday, 8 a.m. to 4 p.m.

How Water Rates Affect Your Bill

Assuming a monthly usage of 4 CCF, which is typical for a family of 4.

Charge202320242024 WRAP
Toledo Refuse Collection$11.50$11.50$11.50
Toledo Storm Water$3.80$3.80$3.80
Toledo Water Fixed$6.00$6.00$6.00
Toledo Water Volumex $3.65$14.60x $4.015$16.06x $3.01125$12.05
Toledo Sewer Fixed$21.80$21.80$21.80
Toledo Sewer Volumex $5.426$16.28x $5.426$16.28x $5.426$16.28
Total Bill$73.98$75.44$71.42

Once enrolled, the WRAP discount will be applied to charges dating back to January 1, 2024.