Financial Assistance

Pay Past Due Water Bills

If you're behind on water bills, we want to help you get caught up. Here are some opportunities to get help paying off your balance.

Customer Assistance Program

This program provides customers with a grant of up to $250 to help avoid disconnection. To qualify, the account holder must:

meet the federal income guidelines
live in a single family residence
be a City of Toledo customer
not have received the grant in the last two years
have an account in past due/disconnected status
make required payment to account

Apply now

Installment Payment Plan

This program is available to anyone with a past-due balance. Customers may sign up for the installment payment plan up to two times per year.

Enroll now

Lower Your Monthly Bill

Summer Pool Credit

Toledo customers who fill a pool between May 1 and July 31 may receive up to $50 off their sewer bill.

Apply now

Water Rate Affordability Program

Toledo customers who fall below the eligible household income can enroll in WRAP to receive a 25% discount on their water and sewer volume rate.

Learn more

Paperless Billing

Online Billing Portal

Senior Discount

The senior water discount program is available to primary, single-family, and owner-occupied residences of Toledo. Homeowners must be 65 or older, or totally and permanently disabled.

This discount can be stacked with an additional 15% off the water volume portion of your bill for low-income seniors.