Objective 1: Prioritize and improve core city services.

Audit and rationalize our city service catalog.

2026. Review and complete a centralized list of services that the city provides to residents, businesses, and visitors.

Prioritize services for improvement based on internal, resident, and stakeholder feedback.

2027. Following a rationalization of the city services catalog, services will be prioritized in order to guide future improvements and investment, aligning effort to the services that are most valuable to residents.

Implement a continuous improvement process for city services.

2028. Following initial improvements to city service delivery, a continuous improvement cycle would build consistent resident feedback and performance data into a process that allows for ongoing evolution of city service delivery.

Objective 2: Improve city-owned infrastructure and facilities.

Complete an assessment of city-owned facilities and develop a maintenance tracking system.

2026-2027. Move to a more predictive maintenance approach for our city owned facilities, in order to reduce energy consumption, lower operational costs, and extend the useful life of our equipment.

Prioritize infrastructure investments that reduce the risk of catastrophic failures, high-impact service disruptions, and emergency repairs.

Ongoing. Prioritizing building improvement investments prevents emergency repairs by shifting from a reactive "fix-it-when-it-breaks" mindset into a moreproactive approach for maintenance. This strategic approach reduces safety risks, extends equipment life, and avoids high cost, after-hours emergency.

Implement a maintenance protocol for new infrastructure projects.

2026. Create a proactive strategy during the design and construction phases of a project to focus on preventative care to maximize lifespan.

Objective 3: Reduce our environmental footprint.

Reduce residential recycling contamination.

Ongoing. Public support is critical to the success of any effort to reduce contamination. A public education campaign would work to improve awareness of and compliance with recycling regulations through cooperation. These efforts would be complimented by increased enforcement of repeat violations, including fines for ongoing contamination or removal of recycling totes from the most chronic offenders.

Implement a Renewable Natural Gas Project at the Hoffman Road Landfill.

2026. A sustainable method of fuel is made by capturing methane from the waste decomposing at the landfill.

Incorporate green construction techniques at city-owned buildings.

Ongoing. Green building is the practice of designing and constructing buildings to be environmentally responsible. Green buildings offer advantages including lower utility bills, reduced maintenance.

Pursue strategic electrification of recommended fleet vehicles and equipment.

Ongoing. Electrifying vehicle fleet offers benefits including fuel savings, reduced maintenance, and reduction of fuel emissions.

Develop recycling programs at city-operated facilities.

2026. Currently, the city doesn't collect recycling at city-operated facilities. We will determine how to best collect recyclables from city-operated facilities, transport to recycling center, and educate employees to increase participation.

Conserve water resources and adapt land management practices for sustainable water use.

Ongoing. Sustainable water management ensures that communities have access to clean and sufficient water supplies, even as populations grow and climate change intensifies water-related challenges.

Objective 4: Prioritize proactive communication and enrich resident contact.

Develop a communication and customer service training program for resident-facing employees.

2027. Resident-facing employees from our construction crews to office staff are a direct line of communication between residents and the city. Establishing a standard level of service and training employees on customer service, conflict resolution, and communication skills will improve the experience residents have interacting with the city.

Enhance and expand city communication channels to provide more value to more residents.

Ongoing. The ways residents and stakeholders prefer to receive information and updates from the city is always evolving. Analyzing utilization, impact, and cost of certain communication channels, as well as experimenting with new forms of communication, will be an ongoing effort to reach more people in more effective ways.

Refine service request workflows, prioritization, and escalation procedures to improve communication and resident satisfaction with outcomes.

Ongoing. Communication is central to the experience residents have when requesting and receiving city services. Improving the process will enhance the value of each touch point, provide transparent communication about progress, and create smoother pathways to escalation when something unexpected inevitably occurs.

Implement a communication strategy for planned infrastructure improvement projects.

2026. Infrastructure improvement projects tend to be disruptive to residents and businesses. An improved communication strategy will reduce surprises as construction begins, provide clear progress updates as construction continues, and reduce friction between residents and the city.