Goals & Objectives

The Department of Information and Communications 2014 goals and objectives focus on the following: expanding and maintaining the City’s technology infrastructure, mobile computing, and document imaging.

 The specific goals and objectives are as follows:

GOAL 1: EXPAND THE CONNECTIVITY OF THE CITY’S NETWORK AND ENHANCE THE NETWORK/SERVER INFRASTRUCTURE.    

OBJECTIVES:

  • Minimize system downtime to a maximum of 1% for the 2014 year. Ongoing.
  • To continue to expand the City’s fiber network where feasible to enhance wireless communication. This infrastructure is City of Toledo’s superhighway for data, voice, and video communication (Dependency: CIP funding) Ongoing.
  • Study Mobile Iron (Mobile Device Protection (MDP) software to determine feasibility of software providing City users external access to City resources in a secure environment. (Dependency: CIP funding). By end of December 2014.
  • Continue server virtualization project which reduces the present physical server farm. By end of December 2014.
  • Analyze  the current storage system for replacement. By end of December 2014. (Dependency: CIP funding).
  • Establish a city-wide wireless network for user access to City resources and vendor access to the Internet.

GOAL 2:  CONTINUE THE PC REPLACEMENT PROGRAM

OBJECTIVES:

  • Deployment of workstations with the new configuration, with the Windows 7 operating system and MS Office 2007. Ongoing
  • Start reviewing desktop virtualization software to determine if hardware cost savings can be achieved by use of the technology in this environment. By end of December 2014.
  • Implement a Microsoft software security update schedule to keep the City’s Microsoft software updated with the current patches and updates. By end of June 2014.

GOAL 3: TO EXPAND THE USE OF DOCUMENT IMAGING SYSTEM, ONBASE

OBJECTIVES

  • Work with the divisions to convert the paper based processes to an electronic process. Ongoing.
  • Division of Purchasing OnBase Project Phase II, continue to work with the Division of Purchasing to convert the paper based non-standard  vendor contract processing (State-term, HUD, supplemental, etc.) to an electronic process. By the end of December 2014.
  • The Division of Taxation, UTAX System replacement, convert the current legacy UTAX tax system to new TAX software. This includes new servers, conversion of data and new workflows. By December 31, 2014. (Dependency: current pending house bill passes).

GOAL 4:  TO CONTINUE THE UTILIZATION OF GEOGRAPHIC INFORMATION SYSTEM (GIS)

OBJECTIVES:

  • Maintain and update GIS data layers and maps; and continue to create sets of layers, as requested by City departments for GIS analysis. This is an on-going project.
  • Maintain the exchange of address information with the Lucas County Engineers staff to keep a master Location Based Response System (LBRS) address repository. This is an on-going project.
  • Promote GIS use and understanding within the City through outreach, training, and education. This is an on-going project.
  • Work with Public Utilities to implement a mobile solution for City Works asset management system.
  • Implement Cityworks and GIS in the Department of Public Service, beginning with SBH. By end of 2014.
  • Upgrade GIS to version 10.2 and Cityworks to version 2013, to enhance the server configuration for better and faster response from the systems. By end of 2014.

GOAL 5:  WORK WITH THE DEPARTMENT OF HUMAN RESOURCES TO IMPLEMENT THE NEW INFORMATION, COMMUNICATIONS, AND TECHNOLOGY (ICT) JOB CLASSIFICATION PLAN:

OBJECTIVES:

  • The new ICT classifications describes the work performed now that complies with Civil Service Rules and are based on current and familiar knowledge, skill, and ability statements relevant to IT professions;
  • Move current employees into new classifications. By end of 2014. (Dependency: Civil Service Commission’s approval.)
  • Recruit five qualified applicants based on new classifications. End of 2014. (Dependency: Civil Service Commission’s approval and Budget.)