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Getting Smarter and Working Together
City of Toledo Public Utilities is committed to providing our customers with affordable access to a safe and sustainable drinking water system. We are modernizing our operations and technology infrastructure to improve our customers’ experience. Part of this initiative is the Advanced Metering Infrastructure (AMI) project to replace 116,000 water meters across the region between 2022 and 2024.
Working with our customers is the best way to reduce water use, improve the reliability and sustainability of our water system, and minimize cost. Smart meters provide a foundation for strong collaboration with our customers. Smart-meter customers have the tools and information to help save water, save money, and ensure a better water future.
Water Meter Upgrades Coming to Toledo!
Learn more about the benefits you can expect from your new, upgraded meter.
What are smart meters?
Smart meters are water meters that measure and communicate water usage to the City of Toledo’s Department of Public Utilities without requiring a manual read. They are a key component of our new Advanced Metering Infrastructure (AMI) system.
Why is the city installing smart meters? What are the benefits?
The city is in the process of upgrading its technology to better serve customers. Smart meters offer several benefits for both customers and the city, including more detailed water usage information and the ability to address issues more quickly and effectively. The new smart meters help us operate more efficiently and pass on benefits to customers, including the following:
- Improved customer service and support.
- Eliminating estimated billing.
- Detailed hourly usage data captured from the previous day is available to customers online.
- Data to help resolve billing and usage questions.
- Faster service for customers who open and close accounts.
- Better data allows staff to plan, construct, and optimize the water distribution system.
- Ability to measure and target new water conservation programs.
How does the city know these meters are accurate?
The meters are tested by the manufacturers and comply with the American Water Works Association standards.
Is my privacy secure?
Yes, measures are in place to ensure your information is secure and always kept safe through data encryption.
How does the AMI system work?
It uses a radio network to transmit customer usage data, allowing electronic reading and eliminating the need for visual inspection. Towers transmit data on a private network owned by the City of Toledo.
Who do I contact if I need more assistance?
Residents who need additional accomodations at their appointment can contact the following resources for help.
- Accomodations for mental health needs: Mental Health and Recovery Services Board
419-213-4240 - Accomodations for physical disabilities: The Ability Center
419-885-5733 - Accomodations for developmental disabilities: Lucas County Board of Developmental Disabilities
419-380-4000 - Legal assistance/protection of tenant rights: Fair Housing Center
419-243-6163
How can I access the data provided by the new meters?
Users will have access online to their own detailed usage information via a new customer portal.
How long will this new device work?
The life expectancy of the devices installed in the field is 20 years. Periodic inspection and maintenance will be performed to ensure all devices are performing as expected.
When can installation appointments be scheduled?
Appointments are scheduled for a two-hour window Monday through Friday 7 a.m. to 5:30 p.m.
Will the installer call to tell me when they are coming for my appointment?
When scheduling your appointment, you may request a call ahead if you would like to be notified that the installer is on their way.
Will the AMI device’s radio signals affect the operation of electronic devices in my home?
No, the device’s radio signal is similar but significantly weaker than that of a cordless phone.
Will I be charged for this new service?
No, there is no additional cost for the new smart meter. However, it is the resident's responsibility to ensure that their valves work, the water piping is in good condition, and that there is ubobstructed access to the water meter.
What will happen to my bill after the meter is replaced?
Installation of the AMI transmitter will not affect your bill. In some instances, if your water meter needs to be replaced, a new meter is more accurate than the old meter, so your bill may change to reflect the accurate measurement of your water use. It will take at least one billing cycle for your bill to reflect the new meter reads.
Can I opt-out of the meter upgrade?
This meter replacement is mandatory and there is no option to opt-out. All water meters must comply with requirements and specifications established by the Department of Public Utilities per Toledo Municipal Code Chapter 937.
If you do not schedule your meter replacement within the timeframe given, you will receive a 5-day notice of disconnection on your door. The notice will provide instructions of what needs to be done to avoid water shutoff.your water service will be disconnected.