City of Toledo Encourages Public Utilities Customers to Read Meters and Call in Usage Amount

Friday, April 03, 2020

The City of Toledo Public Utilities Department is asking customers to read water meters and report the usage amount by calling Toledo Public Utilities, Monday through Friday, 7 a.m. to 3 p.m. at 419-245-1800, or by email at

The infographics below will show customers how to read their meters.

Toledo Public Utilities customers are encouraged to pay water bills online at this link:

As previously announced, the city of Toledo will not shut off water service for nonpayment while we are working to prevent the spread of COVID-19. The city will reconnect water service to any occupied residence in the Toledo service area that has been disconnected previously for non-payment. If you need your water service turned back on, please call Engage Toledo at 419-936-2020. All late fees for water bills have been suspended.

Additionally, Toledo Public Utilities reminds the public to never flush baby wipes or sanitizing wipes down the toilet.

The city of Toledo has compiled a list of services affected by the pandemic, and available resources, which can be found at this link:

For information on COVID-19, please visit The 24/7 Lucas County Community COVID-19 Call Line Numbers are: 419 251-4000 (English only) and 419-291-5355 (multilingual).

The public is asked to refrain from calling 911 unless it is a true emergency. Instead,call 419-213-4161, press 4, and leave a message to report COVID-19 related concerns such as non-essential businesses operating, essential businesses not adhering to guidelines, or crowds gathering.

The Ohio Department of Health website is www.Coronavirus.Ohio.Gov and the Ohio Department of Health hotline is 1-833-4-ASK-ODH (1-833-427-5634).