Toledo Water and Sewer Outreach Events Help Customers Catch Up on Past-Due Bills

The City of Toledo is hosting a series of community outreach events to connect residential water and sewer customers with relief options for past-due balances, including the city's new Fresh Start program.

Customers can meet one-on-one with customer service representatives at any of the following events to review their account and find out what assistance they qualify for:

• Tonight, August 12, 2–6 p.m. — East Toledo Family Center, 1020 Varland Ave.
• Tuesday, August 18, 3–7 p.m. — Fellowship Hall at Indiana Avenue Missionary Baptist Church, 640 Indiana Ave.
• Wednesday, September 2, 3–7 p.m. — The Event Center at the Sofia Quintero Art and Cultural Center, 1225 Broadway St.

About Fresh Start

Fresh Start is a limited-time program for residential customers with a past-due balance as of June 1, 2026. Applications are open through Sept. 30, 2026.

Under the program:

• Customers pay what they can — up to 50% of their past-due balance — and the city will erase a matching amount from the balance.
• Any remaining balance can be placed on an interest-free payment plan.

Customers who don't qualify for Fresh Start may still be eligible for other relief programs. Outreach event staff can help identify the best option for each household.

More information, including full eligibility details, is available at toledo.oh.gov/financial-assistance.