For Customer Service
Please Call 419-245-1800
Robin L. Whitney, Director
420 Madison Avenue, Suite 100
Toledo, Ohio 43604
Welcome to the Department of Public Utilities!
Our foremost goal is to improve the health, vitality and overall quality of our customers’ lives by consistently delivering excellent water and wastewater utility services:
- Top-Quality Drinking Water
- Comprehensive Wastewater Treatment
- Effective Storm Water Management
- Underground Utility Infrastructure
- Safe and Functional Roadways
- Proactive Environmental Protection
- Reliable Municipal Power
Benchmarking Best Practices
In addition to performing routine work, we’ve been looking at how other cities operate their utilities and conducting internal assessments to find new ways to enhance the services we provide for our customers. Our team seeks innovative solutions to often complicated issues. It’s important that we continue to explore the best practices of our industry, and adopt those that will help move our region forward. We’re pleased that a number of initiatives have already been implemented and anticipate continuing progress.
During 2014 an independent audit is planned to evaluate our current operations against industry standards and to complement the benchmarking processes we’ve conducted internally. Our intention is to assure that future capital expenditures are made on a timely basis, scheduled maintenance and repairs are done when necessary, appropriate staffing levels are maintained and that best management practices of the industry are incorporated into the Department’s long term plans. We look forward to sharing the results of the performance audit with the community upon its completion later in the year.