Public Utilities

Edward A. Moore, Director

420 Madison Ave., Suite 100
Toledo, Ohio 43604
Fax: 419-245-1853

THANK YOU FOR BEING OUR CUSTOMER

For information about our team, our planning process, and the work we are doing to reach our goals and objectives to serve you better, please review our strategic plan. 


CUSTOMER SERVICE

In response to the COVID-19 pandemic, we have temporarily closed the customer walk-in center. Here are other ways you can reach us:

  • Call 419-245-1800 from Monday through Friday, 7 a.m. to 3 p.m.
  • Email dpucustomerservice@toledo.oh.gov
  • Visit the customer service page for more information

ONLINE PAPERLESS BILLING 

Customers who select the paperless billing option receive a $1 credit each statement period. Paperless billing customers are notified by email that utility bills are ready for viewing online. Amount due and due dates are also prominently displayed.

Customers can choose to view or manage their utility accounts and even sign up for free automatic bank payments anytime through the online billing portal.

Read more about online billing.

PREPARING FOR EMERGENCIES

The City of Toledo is taking aggressive steps to improve the Collins Park Water Treatment Plant to maintain safe, high-quality drinking water for our region. We are also preparing for all types of emergencies, including source water issues, severe weather, critical power failures, flooding, hazardous spills, etc. For more information on how we are preparing and what you can do to prepare, please click on the "Preparing for Emergencies" link at the right of this page.

2018 ANNUAL REPORT 

2017 ANNUAL REPORT  

2016 ANNUAL REPORT 

2015 ANNUAL REPORT

2014 ANNUAL REPORT

2013 ANNUAL REPORT