FOR CUSTOMER SERVICE
PLEASE CALL 419-245-1800
Edward A. Moore, Director
420 Madison Avenue, Suite 100
Toledo, Ohio 43604
The Toledo Department of Public Utilities 2017 Annual Report emphasizes a focus on safe water and includes links to several key websites: the Toledo H2O water construction program for Collins Park Water Treatment Plant, reducing water pollution through the Toledo Waterways Initiative, the Lake Erie Clear Choices Clean Water site to help citizens learn more about what they can do to reduce water pollution, and the city webpage that includes the Department of Public Utilities 2018 Strategic Plan.
For further details about our team,
our planning process and the work we are doing now
to reach our 2018 goals and objectives
to serve you better, please review our plan.
ONLINE BILLING NOW AVAILABLE!
Customers can now see account balances and make utility payments online. Account holders may register for paperless billing, no fee automatic bank plans, and more through "Online Billing!" Even non-account holders can use "QuickPay," which was designed to provide account balances, payments received, and the ability to make "quick payments" on any account. See Online Billing link at right of page for additional information and instructions for how to use these new bill viewing and payment features.
SENIOR WATER DISCOUNT PROGRAM
The Senior Water Discount Program now offers additional income-based water volume reductions for qualifying Toledo residents. Please see details in links on the right of this page or by speaking with a Customer Service Representative at 419-245-1800.
PREPARING FOR EMERGENCIES
The City of Toledo is taking aggressive steps to improve the Collins Park Water Treatment Plant to maintain safe, high-quality drinking water for our region. We are also preparing for all types of emergencies, including source water issues, severe weather, critical power failures, flooding, hazardous spills, etc. For more information on how we are preparing and what you can do to prepare, please click on the "Preparing for Emergencies" link at the right of this page.
- DPU Customer Satisfaction Survey
- 2018 Water and Sewer Rates
- 2018 Outside City of Toledo Rates
- Utility Disputes
- Roadway Construction Projects
- Boil Advisories
- Basement Flooding Program
- Senior Water Discount Program FAQ
- Senior Water Discount Income-Based Application
- Online Billing
- Customer Service
- Preparing For Emergencies
- Water Quality Report
- Performance Audit
- Water Quality Dashboard