Edward A. Moore, Director
420 Madison Ave., Suite 100
Toledo, Ohio 43604
THANK YOU FOR BEING OUR CUSTOMER
For information about our team, our planning process, and the work we are doing to reach our goals and objectives to serve you better, please review our strategic plan.
In response to the COVID-19 pandemic, we have temporarily closed the customer walk-in center. Here are other ways you can reach us:
- Call 419-245-1800 from Monday through Friday, 7 a.m. to 3 p.m.
- Email email@example.com
- Visit the customer service page for more information
ONLINE PAPERLESS BILLING
Customers who select the paperless billing option receive a $1 credit each statement period. Paperless billing customers are notified by email that utility bills are ready for viewing online. Amount due and due dates are also prominently displayed.
Customers can choose to view or manage their utility accounts and even sign up for free automatic bank payments anytime through the online billing portal.
Read more about online billing.
PREPARING FOR EMERGENCIES
The City of Toledo is taking aggressive steps to improve the Collins Park Water Treatment Plant to maintain safe, high-quality drinking water for our region. We are also preparing for all types of emergencies, including source water issues, severe weather, critical power failures, flooding, hazardous spills, etc. For more information on how we are preparing and what you can do to prepare, please click on the "Preparing for Emergencies" link at the right of this page.
- DPU Customer Satisfaction Survey
- 2020 Toledo Water & Sewer Rates
- 2019 Outside City of Toledo Rates
- Utility Disputes
- Roadway Construction Projects
- Boil Advisories
- Basement Flooding Program
- Senior Water Discount Program
- Online Billing
- Customer Service
- Preparing For Emergencies
- Water Quality Report
- Performance Audit