FOR CUSTOMER SERVICE
PLEASE CALL 419-245-1800
Edward A. Moore, Director
420 Madison Avenue, Suite 100
Toledo, Ohio 43604
THANK YOU FOR BEING OUR CUSTOMER
For information about our team,
our planning process and the work we are doing
to reach our 2019 goals and objectives
to serve you better, please review our plan.
ONLINE PAPERLESS BILLING REBATES NOW AVAILABLE!
Customers who select the paperless billing option receive a $1 credit each statement period. Paperless billing customers are notified by email that utility bills are ready for viewing online. Amount due and due dates are also prominently displayed.
Customers can choose to view or manage their utility accounts and even sign up for free automatic bank payments anytime with Online Billing.
Account holders click here to enter Online Billing or to register an account.
More information is available in the Online Billing FAQs.
Bill paying assistance program suspended during the COVID-19 pandemic. If you need your water turned back on, please call Engage Toledo at 419.936.2020.
SENIOR WATER DISCOUNT PROGRAM
The Senior Water Discount Program now offers additional income-based water volume reductions for qualifying Toledo residents. Please see details in links on the right of this page or by speaking with a Customer Service Representative at 419-245-1800.
PREPARING FOR EMERGENCIES
The City of Toledo is taking aggressive steps to improve the Collins Park Water Treatment Plant to maintain safe, high-quality drinking water for our region. We are also preparing for all types of emergencies, including source water issues, severe weather, critical power failures, flooding, hazardous spills, etc. For more information on how we are preparing and what you can do to prepare, please click on the "Preparing for Emergencies" link at the right of this page.
- DPU Customer Satisfaction Survey
- 2020 Toledo Water & Sewer Rates
- 2019 Outside City of Toledo Rates
- Utility Disputes
- Roadway Construction Projects
- Boil Advisories
- Basement Flooding Program
- Senior Water Discount Program
- Online Billing
- Customer Service
- Preparing For Emergencies 2019
- Water Quality Report
- Performance Audit
- Water Quality Dashboard