In 2022 the City began installing new water meters in residents' homes. The goal of the new meters is to provide accurate water usage measurements, improve the reliability and sustainability of our water system, and reduce overall cost for residents. Occasionally these meters will need to be serviced and residents will be asked to allow a City service technician to enter their home and make the necessary repairs.

Common problems that may need serviced include:

• Meter Communication Failure occurs when the data from the meter is not transferred to the City. This could be a programming or wiring issue.
• Zero Consumption is flagged when a dwelling does not show that any water has been used. While we appreciate efforts to reduce water consumption, it is abnormal for there to not be any use whatsoever.
• Empty Pipe indicates that the meter may have been removed or tampered with.
• Magnetic Tamper indicates that the meter may have been tampered with.
  
• Flow Concern indicates that the flow of water is either extremely high or extremely low.

If the Department of Public Utilities is notified that something isn't working right on your smart meter, a customer service rep will reach out through the phone number on file.

Residents who do not respond to the phone calls will receive a dated notice left at their front door requesting that they call to schedule an appointment. If residents do not respond or schedule an appointment, their water will be shut off on the date listed on the notice.

We do not wish to shut off your water. The best way to avoid that is to call customer service and schedule a time for a service technician to inspect your meter. If your water is shut off, you will be able to schedule an appointment immediately.

Call 419-245-1800 from Monday through Friday, 7 a.m. to 5:30 p.m.