Bill paying assistance program suspended during the COVID-19 pandemic. If you need your water turned back on, please call Engage Toledo at 419.936.2020.
Online Billing is now available for summary and payment review. To log-on, please re-enter your user name and create a new password. Bill viewing and printing functions are not yet operational. All Online Billing and Paperless customers will continue to receive printed statements until issues with online statement viewing and printing are resolved.
For security purposes, please select "Forgot Password," enter user name and email address, and we will send a temporary password to you. If you have forgotten your user name, please use the “Forgot Username” link. Account holders may register or re-register using the “Register Now” link.
The direct link to Online Billing is www.toledo.oh.gov/onlinewaterbill.
Choose the Bill Payment Option that Works Best for You:
FREE: Direct individual utility payments from your bank or credit union.
FREE: Drop payment into the Utilities Dropbox in front of 420 Madison Avenue.
FREE: Pay in person at the Toledo Public Utilities Walk-In Center at 420 Madison Avenue on regular business days.
FREE: Set up automatic payment plans through Online Billing or at www.directpaymentplan.com.
With a $.55 stamp: Mail check or money order via the U.S. Postal Service like the majority of customers.
$3.95 transaction fee per $400: Account Holders may make a credit card payment through Paymentus at 866-417-0726 or Online Here, the same site you enter from Online Billing.
Non-Online Billing Subscribers may pay bills through Paymentus via QuickPay at www.toledo.oh.gov/waterbillquickpay.
We apologize for any inconvenience. Please feel free to contact Customer Service at firstname.lastname@example.org or 419-245-1800 with any questions.